1. Scope of Services

We provide:

• Odoo ERP Implementations
• Microsoft Dynamics 365 Implementations
• ERP Audits & Optimization
• In-House Server Solutions
• AI & Machine Learning Services
• Web & App Development
• Custom Software Solutions

All services are tailored to client requirements, governed by mutual agreements, and subject to project-specific contracts.

2. Confidentiality & Data Protection

• We respect client confidentiality and safeguard business data shared with us.
• All client information is handled under strict non-disclosure and data protection standards.

3. Payment & Fees

• Payment terms are defined in individual contracts, proposals, or invoices.
• Delayed or partial payments may result in suspension of services.
• Refunds, if applicable, are handled per project agreement.

4. Intellectual Property (IP)

• Deliverables, software, or solutions created remain the intellectual property of FIXON Business Solutions until full payment is received.
• Post-payment, rights may be transferred to the client as agreed in the contract.
• Use of our brand, logos, or proprietary content without consent is prohibited.

5. Client Responsibilities

• Clients must provide accurate, timely, and complete information required for project execution.
• Delays caused by client-side dependencies may affect delivery timelines.
• Clients are responsible for ensuring compliance with local regulations in using our solutions.

6. Limitation of Liability

• We deliver solutions to the best of our professional capability.
• We are not liable for indirect losses (such as business interruption or loss of profits) arising from use of our services.

7. Service Modifications & Termination

• We may update or improve services as technology evolves.
• Contracts may be terminated by either party with written notice as per the agreement.
• Breach of terms may result in immediate suspension of services.

8. Privacy Policy

• We collect limited information (such as name, email, business details) for communication and project purposes.
• Information is stored securely and used solely for service delivery.
• By interacting with us, you consent to our data handling practices in line with UAE data protection laws.

9. Governing Law

• All agreements and engagements are governed by the laws of the United Arab Emirates (UAE). Any disputes will be handled under UAE jurisdiction.